Privacy Policy — jile90

1. Information We Collect

jile90 collects personal information in three broad categories: information you provide directly, information generated automatically through your use of the platform, and information received from third-party partners such as payment processors and identity verification services.

Information You Provide Directly

When you register an account, use our services, or contact our support team, you may provide the following categories of personal data:

• Identity Data: Full name, date of birth, gender, and copies of government-issued identity documents (National ID card, passport) submitted during KYC verification.
• Contact Data: Email address, mobile phone number, and residential address including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi).
• Account Data: Username, password (stored in hashed, non-recoverable form), and account preferences.
• Financial Data: Mobile wallet account numbers (bKash, Nagad, Rocket, Upay), bank account details (BRAC Bank, Dutch-Bangla Bank, City Bank, Islami Bank, Sonali Bank), and USDT wallet addresses used for deposits and withdrawals. Full payment credentials are never stored on jile90 servers — these are processed directly by the relevant payment provider.
• Communications Data: Records of your correspondence with jile90's support team, including live chat transcripts and email exchanges.
• Responsible Gaming Data: Deposit limits, session time limits, self-exclusion requests, and any information you voluntarily share when seeking responsible gaming support.

Information Collected Automatically

When you visit jile90.net or use our platform, certain technical data is collected automatically through server logs, cookies, and similar technologies:

• Device and Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage Data: Pages visited, time spent on each page, games played, betting history, session duration, click-stream data, and error logs.
• Location Data: Approximate geographic location derived from your IP address. jile90 does not collect precise GPS-level location data.
• Transaction Data: Details of deposits, withdrawals, bets placed, games played, bonus usage, and account balance history.

Information from Third Parties

We may receive personal data about you from third-party sources in limited circumstances, including identity verification results from KYC partners, fraud-prevention signals from payment processors, and account re-activation requests where you have used a third-party authentication method to prove identity.

2. How We Use Your Data

jile90 uses your personal data only for legitimate, specified purposes. The table below summarises the primary purposes for which each category of data is used and the lawful basis for that processing.

Marketing Communications

If you have opted in to receive promotional communications from jile90, we may use your email address or mobile number to send you information about bonuses, new games, seasonal promotions (such as Eid special offers or BPL cricket promotions), and platform updates. You may withdraw your consent and unsubscribe from marketing communications at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before that withdrawal.

Automated Decision-Making

jile90 may use automated processes to detect unusual account activity, flag potentially fraudulent transactions, or apply responsible gaming interventions such as temporary account restrictions. Where an automated decision has a significant effect on your account, you have the right to request human review of that decision by contacting our support team.

3. Data Sharing and Disclosure

jile90 does not sell, rent, or trade your personal information to third parties for their own commercial purposes. We share personal data only in the limited circumstances described below, and only to the extent necessary for the specified purpose.

Payment Service Providers

To process deposits and withdrawals, we share the minimum necessary financial and identity data with our payment partners, including bKash, Nagad, Rocket, Upay, USDT network facilitators, and partnered Bangladeshi banks. These providers act as independent data controllers for the transactions they process and are subject to their own privacy policies and applicable financial regulations.

Game and Technology Providers

Our casino and sports betting games are supplied by licensed third-party studios including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. These providers may receive pseudonymised player identifiers and wagering data to facilitate game delivery, jackpot pools, and technical support. They do not receive your full identity data unless required for a specific technical investigation.

Identity Verification Partners

To meet our KYC obligations, we work with identity verification service providers. Identity documents submitted during verification are processed by these partners in accordance with their own security protocols and data protection commitments. Documents are not retained beyond the period required for verification and ongoing compliance record-keeping.

Legal and Regulatory Disclosure

jile90 may disclose personal data to law enforcement authorities, regulatory bodies, or other government agencies when required to do so by applicable law, court order, or lawful request. We will only disclose the minimum data necessary to comply with the specific legal obligation and will, where legally permissible, notify the affected player of such a disclosure.

4. Cookies and Tracking Technologies

jile90.net uses cookies and similar browser-based technologies to keep the platform running securely and to understand how players use our services. A cookie is a small text file placed on your device by a web server; it cannot execute programs or deliver viruses.

Types of Cookies We Use

• Essential Cookies: Required for the platform to function. These include session authentication cookies that keep you logged in, CSRF protection tokens that prevent cross-site request forgery attacks, and load-balancing cookies. These cannot be disabled without breaking platform functionality.
• Analytical / Performance Cookies: Used to measure how players navigate jile90.net — which pages are visited most, where players encounter errors, and how session flows progress. Data collected is aggregated and anonymised where possible. These cookies help us improve the platform experience.
• Responsible Gaming Cookies: Store your session preferences such as set deposit limits and reminder settings so these are applied consistently across your visits without requiring a database lookup on every page load.
• Preference Cookies: Remember your language preference, display settings, and other personalisation choices.

Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, and be notified when new cookies are set. Please note that disabling essential cookies will prevent you from logging in or using key platform features. Disabling analytical cookies will not affect your ability to use jile90 but will reduce our ability to improve the platform based on real usage data.

jile90 does not use third-party advertising cookies, social media tracking pixels, or cross-site behavioural tracking technologies.

5. Data Security and Retention

Security Measures

jile90 implements a layered security architecture to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data in transit between your browser and our servers.
• AES-256 encryption for sensitive data stored at rest, including identity documents and financial records.
• Hashed and salted password storage — your password is never stored in recoverable plain text.
• Multi-factor authentication options for player accounts.
• Regular penetration testing and security audits of platform infrastructure.
• Strict internal access controls — only authorised jile90 staff with a legitimate operational need may access personal data, and all access is logged and audited.
• Continuous monitoring for suspicious login attempts, unusual transaction patterns, and potential data breaches.

Data Breach Response

In the unlikely event of a data breach that poses a risk to your personal data, jile90 will notify affected players promptly via their registered email address. The notification will describe the nature of the breach, the categories of data affected, the likely consequences, and the steps jile90 has taken to address the breach and mitigate its effects.

Data Retention Periods

jile90 retains personal data for the following periods, after which data is securely deleted or irreversibly anonymised:

• Account and Identity Data: Retained for the duration of your account plus 5 years after account closure, in accordance with anti-money laundering record-keeping requirements.
• Transaction and Betting Records: Retained for 5 years from the date of the transaction.
• KYC Documentation: Retained for 5 years from account closure or the last transaction, whichever is later.
• Support Communications: Retained for 2 years from the date of the last communication in the relevant support thread.
• Technical and Usage Logs: Retained for 12 months, after which they are anonymised for long-term analytics purposes.

6. Your Privacy Rights

As a jile90 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected]. We will acknowledge your request within 72 hours and aim to resolve it fully within 30 days.

• Right of Access: You may request a copy of all personal data jile90 holds about you, including a description of the purposes for which it is processed and the categories of recipients with whom it has been shared.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where the processing is unlawful. This right is subject to overriding legal retention obligations (e.g., anti-money laundering records).
• Right to Restrict Processing: You may request that jile90 restrict the processing of your data in certain circumstances, for example while the accuracy of data is being contested.
• Right to Data Portability: You have the right to receive a structured, machine-readable copy of personal data you have provided to jile90 directly, for the purpose of transferring it to another service.
• Right to Object: You may object to the processing of your personal data where jile90 relies on legitimate interest as its lawful basis, or where your data is used for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

7. Third-Party Services and Links

jile90.net may contain references to third-party service providers such as payment partners (bKash, Nagad, Rocket, Upay) and game studios (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming). When you interact with these providers — for example, when completing a bKash payment — you are directed to or interact with systems controlled by those third parties.

jile90 is not responsible for the privacy practices of third-party services. We encourage you to review the privacy policies of any third-party service with which you interact in connection with your jile90 account. The fact that jile90 works with a particular payment or game provider does not constitute an endorsement of that provider's data practices.

jile90 does not control and is not responsible for the content, security, or privacy practices of any external website that may be linked to or from jile90.net. Such links, if any appear in game provider interfaces, do not imply jile90's endorsement of those external resources.

8. Updates to This Privacy Policy

jile90 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will update the "Last Updated" date shown at the top of this page and, where the changes significantly affect your rights or our data processing activities, we will notify registered players via their registered email address.

We encourage you to review this Privacy Policy periodically. Your continued use of jile90.net following the publication of a revised Privacy Policy constitutes your acceptance of the changes. If you do not agree with the revised policy, you should discontinue use of the platform and contact [email protected] to request account closure.

Historical versions of this Privacy Policy are available upon request by contacting our support team. All requests will be handled in accordance with your rights as described in Section 6 above.